Is shipping really free?
Yes. Standard shipping is free on every product and every order, with no minimum.
How long until my order arrives?
Every piece is made to order: 10–14 business days of processing, then 4–7 business days in transit within the U.S. (10–20 business days internationally). An estimated delivery window is shown on each product page.
What is “photo approval”?
After rough carving we email photos of your actual piece. You can ask for tweaks before the finish goes on; we only continue when you say so.
Can I order a custom size?
Yes. Click “Request a custom size” on any product page, enter width, depth and height, and we reply with a firm quote within one business day.
Can I see a preview before you build it?
For custom sizes we confirm the dimensions and finish in writing before carving, and you receive approval photos of the real piece before finishing.
What does “Color” mean on a product?
Color is the stain tone applied to the solid wood: black, brown, oak or walnut. Wood species may vary by slab and is confirmed with your approval photos.
Can I cancel or change my order?
Free within 48 hours of ordering, or any time before carving starts. After that, see Return & Refund.
What if my item arrives damaged or defective?
Email us within 7 days of delivery with photos. We repair or replace it free, including return shipping.
Can I return it if I change my mind?
Within 30 days of delivery, with a 15% restocking fee and return shipping deducted, because the piece was made for you. Custom-size pieces cannot be returned for change of mind.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay. All prices are in U.S. dollars.
How can I contact support?
Email [email protected] or call +1 (206) 229-4483, Monday – Friday, 9:00 AM – 6:00 PM (GMT+7).